FINE ARC PROPERTIES

AI Operations Console

Leads, workload, qualification, follow-ups and governed AI operations with Kairox AI.

AI-FIRST REAL ESTATE OPERATIONS

One command centre for your team and your AI workforce.

Manage live leads, qualification, team workload and operational priorities with governed Kairox AI.

Lead operations Live CRM and qualification state

AI Concierge Governed lead qualification

AI Manager Read-only operational intelligence

Governed automation Internal actions with policy controls

LIVE OPERATIONS

Operations overview

Live Fine Arc lead and team state.

Active leads — Current open workload

Unassigned — Awaiting ownership

Active team members — Active memberships

Overdue follow-ups — Attention required

LIVE WORKLOAD

Active lead load

Governed workload by active team member.

Live

CAPACITY

Team distribution

Team member	Role	Active	Overdue	Upcoming	Capacity

INVENTORY

Property inventory

Fine Arc property knowledge with governed availability and pricing evidence.

INVENTORY AUTHORITY

Projects and listing evidence

Govern canonical project links, listing ownership, verification evidence, freshness and supporting files.

Projects

Canonical project records for linked inventory.

Project

Project reference Project name Developer Status Emirate City Area Handover date

Description

Listing authority

Evidence used by people and the AI Lead Concierge.

Property

Select a property to inspect its authoritative inventory state.

Project Listing owner Source updated Fresh until

Availability verified Availability evidence

Pricing verified Pricing evidence

Media Kinds: image, video, floor_plan, other. Documents Kinds: brochure, floor_plan, fact_sheet, other.

Property record

Update the canonical property record or archive it.

INVENTORY

Properties

Select a property to inspect governed inventory evidence.

GOVERNED AI

Fine Arc Operations Manager

Ask questions about workload, unassigned leads and operational priorities.

READ-ONLY AI

Load the Operations Manager to inspect live evidence.

Active leads —

Unassigned —

Overdue follow-ups —

Open CRM tasks —

Viewing risks —

SLA breaches —

DAILY BRIEFING

Management summary

PRIORITIZED EXCEPTIONS

Needs management attention

RECOMMENDED ACTIONS

Highest-impact next steps

TEAM CAPACITY

Observed workload signals

ANALYTICS & REPORTING

Performance analytics

Tenant-scoped management evidence. Read-only; SLA compliance reuses the governed SLA report.

Range FromTo

Load Operations Manager to inspect performance analytics.

Avg first contact—

Contact rate—

Qualification rate—

Lead → viewing—

Won rate—

SLA first-contact—

AI completion—

Follow-up success—

PIPELINE

Lead stage distribution

SOURCE CONVERSION

Acquisition performance

AGENT PERFORMANCE

Assigned-lead outcomes

FOLLOW-UP PERFORMANCE

Follow-up outcomes

WON / LOST

Lost reasons

AI PERFORMANCE

Execution reliability

OPERATIONAL EXCEPTIONS

Current exception counts

Detailed live triage remains in Operations Intelligence above.

My account

Review your Fine Arc access and manage active signed-in sessions.

MULTI-FACTOR AUTHENTICATION

Account protection

Add an authenticator app to protect sign-in and sensitive account actions.

Loading MFA security status…

SECURITY

Active sessions

Review browsers and devices currently signed in to your account.

GUIDED BUSINESS SETUP

Get your Kairox workspace ready

Complete the essential organization, team, routing, AI, knowledge and integration setup. Your position is saved automatically so you can leave and continue later.

SETUP PROGRESS Loading setup progress…

Loading your saved setup…

CURRENT STEP

Setup

What to do

SETTINGS & GOVERNANCE

Settings

Manage authoritative organization configuration, routing governance and AI operational readiness from one canonical Settings workspace.

Settings section

Additional settings

Additional capabilities and dependency-owned areas are shown here. Unavailable capabilities are not presented as working controls.

Follow-up Organization automation policy is configured in AI & Automation; production delivery runtime remains separately governed.
Viewings Viewing operations exist; organization viewing policy remains dependency-owned.
Billing management Owner-governed plan, invoice, payment-method and subscription management is available in Plan & Billing when the provider is configured.

ORGANIZATION

Business profile

Tenant identity and regional defaults used across governed platform workflows.

—

Data governance

Data management

Export organization-owned data, review retention behavior, and govern organization offboarding without exposing a destructive database cascade.

Owner governed

Portable datasets —

Export format —

Offboarding —

Coverage

Retention model

Portable organization export

Creates a repeatable-read NDJSON snapshot. Credential material, session tokens, MFA proofs and webhook secrets are excluded.

Danger zone

Offboard this organization

Offboarding revokes sessions, refresh tokens and API keys, disables webhook destinations, stops governed automation, disables AI/SLA execution and soft-deletes the organization. Audit evidence and retained tenant records remain preserved.

Type the organization name to confirm

This must exactly match the current organization name.

Reason (optional) I understand I should export any data I need before offboarding. I understand active organization access will be revoked immediately.

LOCATIONS

Business locations

Add the offices or operating locations Kairox should use for business context, timezone-aware workflows and onboarding.

Location name Location type Status Address line 1 Address line 2 City State / region Postal code Country code Timezone Phone

Operating calendar

Business hours

Define when your team is operational and how Kairox should govern enquiries outside those hours. These settings are used by the live lead-intake policy and future SLA consumers.

Current state Loading…

Local time —

Next opening —

Calendar source —

Calendar authority

Weekly schedule

Configure every working day. A day may contain multiple non-overlapping operating windows.

Organization timezone Timezone is owned by Organization settings and is shown here as the authoritative calendar timezone.

Exceptions & holidays

Calendar exceptions

Override the ordinary weekly schedule for holidays, closures, or special operating windows.

No calendar exceptions are configured.

Outside-hours governance

Operational policy

Control qualification, urgent enquiries, notification eligibility, and how future SLA clocks consume this calendar.

Outside-hours behaviour Lead capture always remains available. Urgent lead handling SLA clock This defines calendar math only; it does not create an SLA escalation or breach engine. After-hours notification eligibility Makes an after-hours event eligible for downstream notification policy. It does not send a message itself.

Business-hours configuration Load the persisted configuration to begin.

SERVICE LEVEL

Lead response SLA

Define explicit acknowledgement and first-contact commitments for future lead assignments.

Enable lead SLA tracking New assignments and reassignments will start a governed SLA cycle. Existing assignments are not retroactively armed.

Agent acknowledgement target

minutes

First customer contact target

minutes

Calendar authority

SLA timing uses the governed Hours configuration, including its SLA clock mode, weekly schedule, timezone and exceptions. Active cycles retain the calendar snapshot that applied when the assignment began.

ESCALATION EXECUTION

Escalation chain

Define what happens after a response target is durably breached. Each new assignment cycle snapshots the configured sequence and evaluates it using the same governed business-hours authority as the SLA.

Not configured

Acknowledgement breach Actions after the acknowledgement target is durably breached.

First-contact breach Actions after the first-contact target is durably breached.

Governed execution

Manager alerts use Kairox in-app Operations notifications. Backup reassignment uses the configured lead-routing policy and never silently unassigns a lead. External messaging is not part of this chain.

OPERATIONS

SLA performance

Review persisted acknowledgement, first-contact, breach, alert and reassignment outcomes across your organization.

Period

Assignment cycles — Observed in this reporting period

Acknowledgement compliance — No observed outcomes

First-contact compliance — No observed outcomes

Manager alerts — In-app Operations alerts

Backup reassignments — Governed routing actions

Recorded breaches — Acknowledgement + first contact

AI & AUTOMATION

Operational status

Read-only health from the governed Kairox AI runtime for this organization.

Checking

Operational status is read-only. Customer policy below cannot enable AI providers, outbound delivery, workers or external integrations.

AI runtime —

Provider readiness —

AI agents —

Governed tools —

Multi-agent runtime —

Knowledge sources —

Execution health —

Readiness notices Safe operational notices reported by the AI runtime.

CUSTOMER AI POLICY

Autonomy & approval controls

Configure customer-governed AI authority while platform safety limits remain independently enforced.

Emergency stop overrides normal execution. Lower autonomy and earlier approval thresholds retain more human control.

AI enabled Permit governed AI execution only when all platform safety checks also allow it. Emergency stop Apply the organization-level AI stop policy. Maximum autonomy level Platform safety policy may impose a stricter limit. Approval required from risk level Actions at or above this risk level require approval under the effective governance policy. Force approval Require human approval even where customer autonomy could otherwise permit governed execution.

HUMAN-IN-THE-LOOP

AI Approval Queue

Review governed AI actions that require an explicit human decision before tool execution can continue.

Approval never bypasses governance. Kairox re-checks the current tool contract and organization AI policy before the exact frozen action is allowed to execute.

Waiting for review —

Decision history —

GOVERNED FOLLOW-UP AUTOMATION

Follow-Up Automation

Decide whether governed AI may schedule internal follow-up records for your organization.

Not configured

Allow governed AI follow-up scheduling

When enabled, governed AI may create eligible future internal follow-up records only after existing authorization, subscription, AI-governance and platform-safety checks pass. Manual follow-up operations remain independent.

Enable

Configuration Not configured

Configured at —

Plan entitlement Checking…

This setting governs internal follow-up scheduling only. It does not send WhatsApp messages and does not activate a messaging provider or worker. External delivery remains separately governed.

GROUNDED AI KNOWLEDGE

Knowledge Management

Govern the organization-approved evidence Kairox AI may retrieve when answering customers.

FAQs, policies, approved answers and disclaimers are organization knowledge. Project and listing categories here describe supporting AI evidence only; governed property and project records remain authoritative in Inventory.

SOURCES Governed evidence

ADD KNOWLEDGE Ingest a trusted source

Title Source type Category Reference

Knowledge content

PLAN & BILLING

Subscription, billing & entitlements

Review the organization's governed plan, commercial lifecycle, invoices, payment method summary, included capabilities, and limits.

Entitlements and billing state are server-governed. Billing actions require Owner authority and recent security verification. Payment-card entry is hosted by the configured billing provider; Kairox does not collect card numbers or CVC values in this workspace.

Plan Unavailable —

Catalog version — Immutable published plan evidence

Commercial status Unmanaged No provider-managed lifecycle

Payment method Not available Provider-managed

Open this section to load governed subscription state.

Billing authority has not been loaded.

MANAGE SUBSCRIPTION

Plan & billing

Plan for new subscription

Provider activation is required before billing actions become available.

BILLING HISTORY

Invoices & payment state

No invoice evidence available.

INCLUDED CAPABILITIES

Effective feature entitlements

PLAN LIMITS

Effective governed limits

INTEGRATIONS

Webhooks & delivery

Configure governed organization webhooks and inspect delivery activity without activating provider channels.

Webhook mutations require recent security verification. Provider activation, WhatsApp configuration and runtime worker controls are intentionally outside this workspace.

One-time signing secret

Copy this value now. Kairox will not return the plaintext secret again.

Organization webhooks

Tenant-scoped destinations for supported organization lifecycle events.

Create webhook

HTTPS destinations only. Embedded URL credentials and fragments are not accepted.

Name HTTPS destination

Events

Timeout (seconds) Retry attempts

Webhook enabled

Delivery history

Read-only delivery state for governed webhooks.

Delivery attempts

Select a delivery to inspect its recorded attempts.